Store Policies

Them's the rules.

Cancellations, Shipping, Returns

Cancellations

No cancellations. I will not provide false hope with a cancellation policy. If something weird happened and you catch it right away, you are welcome to email with no guarantees.

Shipping fees

For vessels & ornaments, the shipping is a flat rate of $10 per item; jewelry and tinies are $5 per item.
Shipping is free if the order total is over $150.
Standard processing times are 3-5 business days before shipping.

Returns

No returns, refunds, or exchanges.
If something arrives damaged, email me within a week of the delivery date with photos of the item and the shipping materials, if also damaged. The nature of fire makes replacements difficult.

For more detailed info see the Shipping and Returns page.

Food and Body Safety

All of my pottery work is mid to high fire clay bodies made with food and body safe materials.

Most of my pottery is fired to cone 10. Pottery can be Food Safe and safely used for dinnerware when using Mid (cone 6) and High-fire (cone 10) clays. When fired at higher temperatures, pottery- the actual clay body- becomes vitrified (glass-like) and waterproof, making it safe to use even without glaze. This means even unglazed pottery pieces may be safely used for drinking out of or serving food. All the glazes I use on the pottery vessels (mugs, plates, bowls, personal items, etc.) are fired at cone 10 where they melt and basically turn into glass. These are food safe as well. (Yes, pottery can be very geeky and is really, really cool.)

High-fire stoneware clay bodies are well-suited for practical pottery, dinnerware, and tableware items due to their high firing temperatures and low porosity. Because of their longevity and resistance to water absorption, they are suitable for objects that require frequent usage and washing. Furthermore, professional potters and ceramic artists use high-fire stoneware for producing high-quality, long-lasting works that serve both functional and aesthetic purposes.

Mid and low fire clay info:

There are very few items in the store that are fired to cone 6 (the blue period). These are also food and body safe materials and items. However, I would strongly encourage you not to microwave them or put them in the dishwasher.

Some jewelry pieces are made with low-fire clay like terra cotta or low fire glaze to retain bright colors. That said, do not eat or drink from or with the jewelry. It is perfectly fine for any clay or glaze I use to sit on the skin, like jewelry does, but please don't be a weirdo who eats the jewelry.

I have been phasing these materials out. I prefer consistency and the more I learn about cone 10 glaze, the more I want to experiment.

Privacy Policy

Look, I am not selling anybody's info, for a lot of reasons, but mostly because I don't know how.

I will send you emails once in a while if you sign up for them. If I accidently collect any of the info listed here by Wix, I don't intend to do anything with it other than send you stuff you've bought. Not sure what they do with it because I have degrees in Communications, not law.

We receive, may collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we may collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We may collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Terms and Conditions

This website is owned and operated by Fickle Flower Arts. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors ceramics, craft projects, vessels; art. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. No returns or refunds unless an item is delivered damaged. To receive a refund, minus any shipping charges, when an item is delivered damaged, send an email within 7 days of delivery that includes a photo of the damaged item and the shipping materials, if also damaged. We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of the Fickle Flower Arts and the artists. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

You agree to indemnify and hold Fickle Flower Arts and/or owner, J. Goodrich harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the goods and/or services offered on the website. To the maximum extent permitted by applicable law, in no event shall [website owner], be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Fickle Flower Arts and/or J. Goodrich assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service. You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of [Name of Country / State], without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in [Name of the city of the courts]. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded. Updated 11/7/24